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What You Agree To When You Use kingtopto

These terms set out the rules between you and kingtopto — what we expect from your account, what you can expect from us, and how payments through DANA, OVO, and GoPay are handled.

Account holder responsibilityDANA, OVO, GoPay wallet termsEligibility by local lawFair use of the platformHow disputes are handled
kingtopto What You Agree To When You Use kingtopto
TERMS SUPPORT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, wallet verification, or a transaction dispute, our support team is reachable through the channels below. When you contact us about a payment issue, have your DANA, OVO, or GoPay transaction reference ready — it speeds up the review process considerably.

Live Chat Open the chat widget from any page on kingtopto. Describe your terms question and include your registered account email for faster routing.
Email Support Send your query to our support address listed in your account dashboard. Include your wallet type — DANA, OVO, or GoPay — and the relevant transaction ID.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet name mismatch steps, and how to request a formal review of a decision.
HOW WE HANDLE YOUR DATA

Account Security and Your Information

kingtopto holds your account data only for as long as it is needed to manage your active account, process wallet transactions, and meet any obligations under applicable law. We do not sell your personal information to third parties. Cookies on the platform are used to keep your session active across devices — so if you start a session on mobile and switch to a browser tab, your account stays connected without forcing a new login.

Data Retention

We keep your account records for as long as your account is active or as required by applicable law. You can request a summary of what we hold by contacting support.

Cookie Use

Session cookies keep you logged in across your mobile browser and desktop tab. You can clear them any time in your device settings, but doing so will end your active session.

Wallet Security

Withdrawals to DANA, OVO, or GoPay are released only to the wallet name that matches your verified account. This step protects your funds from misdirected payouts.

Change Requests

To update your registered name, wallet number, or contact details, raise a request via live chat or email. We verify identity before any sensitive account detail is changed.

Terms and Conditions — What You Asked

These are the questions we get most often about how our terms work, what your rights are, and how we handle account and wallet issues under these rules.

No. Our terms allow one account per verified identity. Duplicate accounts linked to the same wallet number or device will be flagged and may be suspended pending review.

The withdrawal request will pause. Contact support with your transaction reference and both name versions. We review and resolve name-mismatch cases through our verification process.

Yes, terms can be updated. The current version is always the one on this page. Continuing to use the platform after an update means you accept the revised version as shown.

Send a data request via email or live chat from your registered account. We'll confirm what personal data we hold and how long we retain it under current policy.

It means some features or account actions may not be available in certain regions based on local regulation. Access to the platform is only valid where permitted by the laws in your area.

Yes. Use the formal review request option in the Help Centre or contact support directly. Include your account details and a clear description of the decision you want reviewed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.